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Old 02-19-2013, 09:37   #1
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banned for no reason. anyone else?

so, today i tried to login with my monk -> no problem
then i tried to login my archer but get error "gm management: ban and kick"

so then i login my water, and set him afk for a while, while i file a report for account issues on my arch.

and while i was doing that, my tao disconnects with the message
"failed to login: suspected of using bots and unable to login for 1day. Get more details via Help desk or new on co homepage(996)"

i can't see why that would happen, since i dont share accounts with anyone, and always login on the same computer on the same network..
I also dont use any bots or any programs/tools that would interact with the client...
(when i got the message that i was suspected of using bots, the only programs i even had open was browser and mail, so cant be because of program-interaction, because those are always open while i play..)

anyone else have this problem?

I use MAC client btw, and i don't even think bots exist for that





Edit: ok, so it seems there are already a few threads about this in the community forum,
so sorry for making another one
but i assumed things like this would be reported in bugs and i didnt see a thread about it here, and i didnt check community forum first
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Old 02-19-2013, 13:00   #2
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Same here

I am using mac too so it may be a bug. I have 6 accounts banned right now and my brother has 4 banned as well. They are all different classes pretty much. I mean, who in their right mind would have a pirate, monk, water tao, fire tao, archer, and ninja bot? They better fix this soon.
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Old 02-19-2013, 19:48   #3
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I play on Mac also and I've been banned in most of my accounts. I log in and i get the GM Ban and Kicked after a minute of logging into the game. It's been a few days now since it's been happening.. Helpdesk says it's a bug and not to log in more than 2 accounts but even with 1 account i get ban and kicked for 1 day.

It's difficult when all your main accounts are get ban and kicked for 1 day for no reason especially on days of events... They really need to fix it :s
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Old 02-20-2013, 02:33   #4
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Yeah, there are a couple threads in Bugs. It was around before the holiday, so there have been other threads pushing it down.
It is a confirmed issue about Mac players having trouble. It is being worked on, and a fix should be in place soon.

I would recommend filing a Bug Report about it, at the Support Center. This way, they can check on the accounts and gather some information about what happened.
https://account.91.com/common/index.aspx Be sure you login first, and you'll find it under Other. Give as much information as you can, especially about any changes you may have made recently, as well as what you were doing when it occurred.
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Old 02-20-2013, 02:58   #5
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I was banned too yesterday.
Now I login my account and it's connected, then I'm in a Botjail.
How can I get out of there?
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Old 02-20-2013, 08:49   #6
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Quote:
Originally Posted by SuperiorZ View Post
I was banned too yesterday.
Now I login my account and it's connected, then I'm in a Botjail.
How can I get out of there?
yup, yesterday i filed a ticket for one of my banned accounts, and today i get mail that its resolved
so i check first char, login without problem
then i check the second char and *boom* both "ban&kick" again :/

anyways, hope this gets fixed soon.. or i might lose interest to keep playing
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Old 02-27-2013, 06:34   #7
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Quote:
Originally Posted by PsAiKoW View Post
so, today i tried to login with my monk -> no problem
then i tried to login my archer but get error "gm management: ban and kick"

so then i login my water, and set him afk for a while, while i file a report for account issues on my arch.

and while i was doing that, my tao disconnects with the message
"failed to login: suspected of using bots and unable to login for 1day. Get more details via Help desk or new on co homepage(996)"

i can't see why that would happen, since i dont share accounts with anyone, and always login on the same computer on the same network..
I also dont use any bots or any programs/tools that would interact with the client...
(when i got the message that i was suspected of using bots, the only programs i even had open was browser and mail, so cant be because of program-interaction, because those are always open while i play..)

anyone else have this problem?

I use MAC client btw, and i don't even think bots exist for that





Edit: ok, so it seems there are already a few threads about this in the community forum,
so sorry for making another one
but i assumed things like this would be reported in bugs and i didnt see a thread about it here, and i didnt check community forum first

I got the same problem this morning, with 3 of my accs... i send aticket to TQ help desk, but since now, nothing happen :\
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Old 02-28-2013, 05:31   #8
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Quote:
Originally Posted by AGTT View Post
I got the same problem this morning, with 3 of my accs... i send aticket to TQ help desk, but since now, nothing happen :\
when i filed ticket and got my chars restored, i replied that i wouldn't login anymore on mac till problem was fixed

and gm replied that it was safe to login again:

Gm’s reply(2/25/2013 8:46:52 PM):
There should be no problem to play our game on Mac, you can have a retry. Thanks.

so i tried it yesterday (first with noobs this time ) and was able to login 3 chars without problem..



btw, first time it happened i filed a ticket for account issue and got a mail when it was fixed, but second time i filed a different kind of ticket, and didnt get mail when it was fixed, but instead i got a reply to my ticket on site.
so maybe check on https://account.91.com/common/index.aspx
>login
>then check "my tickets" and click on the ticket
maybe u have reply there

but maybe wait until 48hours have passed since u filed before complaining
so they have time to check
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Old 02-28-2013, 08:09   #9
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Yes, ticket replies are all posted on the CS site. Newer system, so not everyone may know.
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Old 03-01-2013, 00:34   #10
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ok, so apparently the issue is NOT yet fixed
i was able to login 3 chars 2 days ago, but now i login 1 char and he is in botjail again!
and he didnt even get disconnect or "ban&kick" when he was online the last time..


and now its my main which has tower/fan/crop/steed/... equiped, so its no use now to boot to windows cuz i cant get my equip on my other chars..


btw, the client patched when i logged my char in, so maybe it was fixed but now its back again,
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Old 07-29-2013, 18:37   #11
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I've suffered from this problem too. but the first time it closed all my accounts and then i tried to remember which is the last pro i've setupped then it was the ESET Nod antivirus and i uninstalled it after than all them returned to work :P lol.
but today 29/7/13 it turned off my archer and not any others my archer is the highest right now im still new haha its only alvl 126 ArCH anyways.... i tried to uninstall the nod after i settuped it on that same f***ing day 29/7/13 and nothing happened still turned off for 1 day ... any GM opens this forum please fix it RIGHT now!!! you will like this make ppl hate this Game...all. thanks!

I don't play on mac lol! :P

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Old 08-15-2013, 20:40   #12
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Angry Still happening

This issue continues as of 8/15/13 on Win8. You're playing along and bam! banned for doing nothing. I have never nor will I ever use bots. I believe in fair game play for all. I have been playing this game since the second year it existed and am deeply hurt that two of my characters were banned. It might only be for a day, but geez, fix the false tests whatever they are because I have done nothing wrong.
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Old 08-16-2013, 07:38   #13
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yeah this issue seems to still exit since I get online and after 2 mins boom 2 of my chars gets 1 day bann
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Old 08-16-2013, 08:47   #14
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Same here, 5 accounts banned?!?!
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Old 09-01-2013, 14:14   #15
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I started 4 days ago, and now i get banned too,i even installed new window but it still happens. There are many cheating players howerver system auto banned a large mount of innocents. I used to play TQ 7 years ago,i feel disappointed.
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